Refund policy

Sale purchases are final sale. We allow an exchange for the same style dress in a different size or color as long as products last. 

Items purchased in store are final sale.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at reimaginedgowns@gmail.com. Please note that returns will need to be sent to the following address: 2133 Lakewood Road Unit 110 Toms River NJ 08755

The customer is responsible for return shipping. 

We can provide a return label upon request. The fee for the return label is 7.95. It will be deducted from the return.  

You can always contact us for any return question at reimaginedgowns@gmail.com.

International orders are final sale.

Pick-Up Returns

If you opt to place your order for pickup, you have 2 days from when you receive notification that your order is ready, to return your item to receive a refund. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at reimaginedgowns@gmail.com.